Code of Practice for Working in Occupied Dwellings

Each of the dwellings we work in is someone's home, and as such it is important that we appreciate the high standards expected of our customers.  In order to ensure a high quality service, and minimum disruption to our customers, we must always comply with the following code of practice. Please note that the following is considered to be the minimum standards expected.

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Whilst in the customer’s home, every effort must be made to maintain a clean and tidy environment.  At all times the safety of the customer and their household is of paramount importance.

We must be aware that the invasion of the customer’s privacy is not just within the individual dwellings, but also the surrounding area.  We must do our utmost to reduce possible nuisance and inconveniences. Our personal presentation and behaviour is the most important criteria in assessing satisfaction, including the clear presentation of ID badges at all time.

Work on a Saturday, Sunday or Public Holiday will not normally be allowed without prior consent from the Client. This will be obtained via by one of our allocated Supervisor’s.  Our Supervisor must then give our client at least 24 hours notice for gaining the client’s consent.

Smoking in dwellings is prohibited.

The playing of radios is prohibited in and around homes, including in parked vehicles.  Noise pollution must be kept to a minimum.

We must not use the customer’s equipment or services, (i.e. gas, electricity and water, etc.) without prior consent, and arrangements should be made for charging power tools, before attending the property.

We must provide and use clean tarpaulins/dust sheets to protect all floor coverings and adjacent fittings and furniture.

All mains services, lighting, heating, hot water, sanitary and cooking facilities are to be left fully usable at the end of each working day.

Tools or equipment belonging to us shall not be left in any dwelling.

Site vehicles must not be parked on grass verges or gardens, nor are they to be parked adjacent to the site in such a way as to cause obstruction or inconvenience for local residents.

All waste items/materials must be removed by the end of the working day and the working area left in a clean and tidy condition.

Any holes or openings in external walls should be blocked up at the end of the working day to ensure the property is wind and watertight.

The taking of meal-breaks in occupied dwellings is not allowed.

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TENANT LIAISON

We shall give each customer at least 10 working days written notice of commencement of work in their property.  This shall be confirmed, again in writing, 3 working days prior to commencement.  This correspondence shall be copied to the Contract Administrator via electronic mail.

We shall immediately inform each customer of any changes to the work programme affecting their property, whether prior to commencement or during the work.

We shall liaise closely with the customer to agree access times to the property and shall adopt a flexible approach in complying with the customer’s wishes in this respect.

We shall maintain a friendly, co-operative attitude towards all customers at all times.